Returns & Refund Policy

This Agreement was last modified on 14 February 2021.

Thank you for shopping at Euro DNA Inc, we appreciate your business.  If you are not entirely satisfied with your purchase, we want to make it right.  You may return goods in original condition for a refund within 40 days of purchase.  Returned goods must be unopened in their original packaging.  There is no returns on electrical items, fluids or special orders.  All returns are subject to a 10% re-stocking fee.


In order for a product to be eligible for return, the following criteria must be met:

  • The product was purchased within the last 40 days.
  • The product must be unopened in its original packaging.
  • You are the original purchaser, with proof of purchase.


To process a return, email all necessary information to:  [email protected]


An RMA will be provided once approved by our staff, paired with instructions on how and where to return product.


Shipping charges incurred in the return process are non-refundable.  The customer is responsible for paying the return shipping and for the risk of loss or damage to the product during return shipping.


Refund will then be issued as soon as product is received by Euro DNA Inc.  All refunds will be issued to the same payment method used in the initial order submission.